Total Quality Management Notes pdf – TQM notes pdf

Total Quality Management Notes pdf – TQM notes pdf file

Total Quality Management Notes pdf – TQM pdf notes – TQM notes pdf file to download are listed below please check it –

Link:Complete Notes

Link:Unit 1 Notes

Link:Unit 2 Notes

Note :- These notes are according to the R09 Syllabus book of JNTU.In R13 and R15,8-units of R09 syllabus are combined into 5-units in R13 and R15 syllabus. If you have any doubts please refer to the JNTU Syllabus Book.

UNIT – 1

Principles and Practices-I: Introduction,- Gurus of TQM,- Historic Review,- Benefits of TQM-Leadership, characteristics of Quality leaders.-The Deming Philosophy-Quality councils-Strategic Planning- Customer Satisfaction-Customer perception of Quality-service Quality,-Customer Retention- Employee Involvement- Employee survey-Empowerment-Gain sharing-Performance Appraisal.


Principles and Practices-II: Continuous process Improvement,- the Juran trilogy,- The PDCA Cycle-Kaizen- Reengineering. Supplier Partnership- Partnering- Sourcing-Supplier Selection-Supplier rating-Performance Measures-Basic concept- Strategy-Quality cost- Bench marking- reasons for bench marking-Process- Understanding current performance-Pitfalls and criticism of benchmarking.

UNIT – 3

Tools and Techniques-I: Information Technology-Computers and the quality functions-Information quality Issues-Quality management System-Benefits of ISO registration-ISO 9000 series Standards-Internal Audits. Environmental Management System-ISO 14000 series-Benefits of EMS- Relation to Healthy and safety-Quality Function Deployment-The voice of the Customer- Building a House of Quality-QFD Process.


Tools and Techniques-II: Quality by Design- Benefits-Communication Model- Failure Mode and Effective Analysis-Failure Rate, FMEA Documentation-The process of FMEA Documentation-Product liability-Proof and Expert Witness. Total Productive Maintenance- promoting the Philosophy and Training-Improvements and needs- Autonomous Work groups.


Management Tools: Management Tools,-Introduction-Forced field Analysis- Tree diagram- Process decision Program Chart-Statistical Process Control-Cause and Effect diagram-Histogram-state of control – Process Capability- Experimental Design- Hypothesis-Orthogonal Design-Two factors and Full factors-Quality Strategy for Indian Industries-Quality Management in India.

Reference – Total Quality Management – TQM notes pdf – TQM pdf notes – TQM Pdf – TQM Notes

1.Howard S Gilton, Alan J Oppenheim: Quality Management, TMH, 2008.
2.Dale H.Besterfeild, carlon Besterfeild: Total Quality Management, Pearson Education, 2008
3.Sridhara bhat: Total Quality Management Texts and Cases, Himalaya, 2009.
4.Shailendra Nigam: Total Quality Management, Excel, 2009
5.Kanishka Bedi: Quality Management, Oxford, 2008.
6.James R.Evans, M.Lindsay: The Management and Control Of Quality Cengage, 2009.
7.Pradeep V.Mehta:Introduction to Quality Assurance-New Age publication, 2008.
8.Divya Singhal: Implementing ISO 9001-2000, PHI, 2008


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